EP6: Quest Playbook: From Centralized Accounting to a Center of Excellence

Join Emily Campbell (CMO, BlackLine), Michael Heeney (Controller, Quest Diagnostics), and Adam Dabbeekeh (Senior Manager, Centralized Accounting, Quest Diagnostics) for a look inside a real-world finance transformation.

Instead of following the typical path of outsourcing and offshoring, the team at Quest built a centralized accounting model powered by a “digital workforce.” They didn’t just cut costs; they created a blueprint for how the entire business could operate smarter and faster.

Expect insider insights you won’t find anywhere else:

• Skipping the Middle Step: How Quest bypassed traditional outsourcing and went straight to a more efficient, technology-driven model.

• The "Digital Worker": Learn how they combined automation and AI to move from hundreds of people doing a task to just tens.

• Trust but Verify: The framework Quest uses to balance AI-driven automation with essential human oversight and control.

• Speed to Analysis: How automating foundational tasks freed up the team to become strategic partners, delivering critical insights to the business faster.

Don’t miss this masterclass in putting transformation theory into practice and building a finance function that leads the way.