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Blackline Cookie Policy

Last Modified: December 13, 2022

BLACKLINE COOKIE POLICY

This Cookie Policy (“Policy”) explains how BlackLine Systems, Inc. and our affiliates (collectively, “BlackLine”, “our”, “us”, or “we”) use cookies and similar technologies (e.g., web beacons) to recognize you when you visit our Websites, and collect information about your activity, browser and device. For the purposes of this Policy, “Websites” means our websites like www.blackline.com (the “BlackLine Site”) and our Hosted Service (as defined in our Master Subscription Agreement). This Policy also explains what these technologies are and why we use them, as well as your rights to control our use of them.

On the BlackLine Site, you can manage your cookie settings or exercise your rights related to cookies through our Cookie Settings link in the footer of the BlackLine Site.

This notice should be read in conjunction with BlackLine’s Privacy Policy.

1. What is a cookie?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit one of our websites. Cookies provide a convenience feature to save you time, or tell the Web server that you have returned to a specific page.

Cookies set by the website owner (in this case, BlackLine) are called first party cookies. Cookies set by parties other than the website owner are called third party cookies. Third party cookies enable third party features or functionality to be provided on or through the website (e.g., like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. Session cookies are cookies that disappear from your computer or browser when you turn off your computer. Persistent cookies stay on your computer even after you’ve turned it off for a fixed period of time. BlackLine uses first-party cookies and third party cookies, as well as session and persistent cookies.

2. Why do we use cookies?

We use first party and third party session and persistent cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our websites. For example, BlackLine keeps track of the websites and pages you visit within BlackLine, in order to determine what portion of the BlackLine website is the most popular or most used. This data is used to deliver customized content and promotions to customers whose behavior indicates that they are interested in a particular subject area. Third parties serve cookies through our websites for advertising, analytics and other purposes. This is described in more detail below.

3. What types of cookies do we use and how do we use them?

We and our third party partners may use cookies and similar technologies to:

  • Assist you in efficiently and safely navigating and experiencing our Websites;

  • Keep our Websites secure;

  • Enable you to register, login, provide feedback and otherwise interact with our Websites;

  • Store and honor your preferences and settings;

  • Measure and analyze usage and performance data and optimize our Websites and services; and

  • Assist us with promotional, advertising and marketing efforts, including to personalize content, and tailor and measure our marketing and advertisements.

The following are the specific types of first and third party cookies served through our Websites and the purposes they perform:

  • Strictly Necessary Cookies: These cookies are necessary for the website to function and to provide you with services available through our Websites. They cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Some examples include: session cookies needed to transmit the website, authentication cookies and security cookies. You can set your browser to block or alert you about these cookies, but some parts of the Website will not then work. If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the Websites and to process your online transactions and requests.

  • Functional Cookies: These cookies enable our Websites to provide enhanced functionality, personalization and services. They may be set by us or by third party providers whose services we have added to our Websites. If you do not allow these cookies, then some or all of these services may not function properly.

    HTML 5 - BlackLine may also use HTML5 local storage for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it.

  • Performance Cookies: These cookies collect information about how our Websites are used, including which pages are viewed most often. These cookies allow us to count visits and traffic sources and measure site engagements (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) so we can measure and improve the user experience and performance of our Websites. They help us to know which pages are the most and least popular and see how visitors move around our Websites. This enables us to build and maintain our Websites. We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications (e.g., marketing communications), provide insights to our sales and marketing teams, and to track the performance of our marketing campaigns and advertisements. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. If you do not allow these cookies we will not know when you have visited our Websites, and will not be able to monitor its performance.

  • Advertising or Targeting Cookies: These cookies are used to make advertising messages more relevant to you. They may help us understand the content with which you have engaged on our Websites so they can subsequently deliver some targeted advertisements to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. We sometimes use cookies delivered by us or by third parties to show you ads for our products that we think may interest you on devices you use and to track the performance of our advertisements. These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information (e.g., name), but uniquely identify your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

BlackLine’s Hosted Service - If you access BlackLine’s Hosted Service subject to the BlackLine Master Subscription Agreement or other contract between us and your organization, strictly necessary, functional and performance cookies and similar technologies will be used as necessary for the performance of that contract and for our legitimate business operations related to providing, supporting, maintaining and improving the Hosted Service.

4. Where can I find a list of the cookies used?

For a list of the cookies used by BlackLine on the BlackLine Site, see our Cookie Table.

5. How can I control cookies?

You have the right to decide whether to accept or reject cookies. Because strictly necessary cookies are essential to deliver our Websites to you, you cannot refuse them. Certain content and features on our Websites and services depend on cookies to function and choosing to disable cookies may limit your ability to use some features on our Websites and services. For example, authentication cookies are used to identify and recognize registered users and to enable them to gain access to requested content or features. If you choose to block cookies, you cannot sign in or use certain content or features. If you choose to delete cookies, any settings and preferences dependent on those cookies will be lost.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

On the BlackLine Site, you can manage your cookie settings or exercise your rights related to cookies through our Cookie Settings link in the footer of the BlackLine Site. Once you’ve made your choices in the Cookie Settings, they will be stored for 365 days so you don’t have to re-configure every time you visit the BlackLine Site. You can also exercise your cookie preferences by clicking on the appropriate opt-out links provided below.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt out by clicking here: http://optout.aboutads.info/ or http://optout.networkadvertising.org/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

6. Do you use Google Analytics on your websites?

BlackLine uses Google Analytics or a third party like Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie with a randomly generated ClientID in your browser. This ID is anonymized and contains no identifiable information (e.g., email, phone number, name, etc.). We use Google Analytics to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.

You can read Google’s security and privacy policies for Google Analytics. You can chose not to have your data used by Google Analytics by downloading their opt-out browser add-on.

You can obtain additional information on Google Analytics’ data privacy and security here:

7. How do you treat “Do Not Track” signals?

Various browsers allow a “do not track” (DNT) setting that relies on a technology known as a DNT header, which sends a signal to websites visited by the individual about the individual’s browser DNT setting. At this time, there is no general agreement on how companies like BlackLine should interpret Do Not Track signals. Therefore, BlackLine does not currently commit to respond to DNT signals, whether that signal is received on a computer or on a mobile device. BlackLine does, however, provide meaningful choices to you about the information that is collected through cookies and similar technologies through the various opt-out options set forth above. We continue to monitor developments around DNT browser technology and the implementation of a standard.

8. How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. We will notify you of any material changes to this Cookie Policy by posting the changes on this page. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.

9. Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacyrequest@blackline.com. Or, you may write to us at the address listed below.

BlackLine Systems, Inc.
21300 Victory Blvd., 12th Floor
Woodland Hills, CA 91367