We make it easy to access our trained support professionals in a single, central location: our online Support Portal in the BlackLine Community.
There are two ways to access the Support Portal in the BlackLine Community:
Login to your BlackLine instance (Sandbox or Production)
Go to the left-hand sidebar
Click on the 'Community' icon in the middle - the group icon - to enter the BlackLine Community
Navigate to the BlackLine Community: https://myblackline.force.com/BlackLineCommunity/s
If you remember your credentials that you set up upon initial login:
Enter your username (your work email address) followed by .bl (e.g., email@example.com)
Enter your password
If you do not remember your credentials:
Click ‘Forgot Your Password’
Enter your username (e.g., firstname.lastname@example.org) and click ‘Send Password Reset Email’
(Note: Smart Close and BlackLine Cash Application/Rimilia customers must access the Community via this method.)
Once you're logged into the BlackLine Community, select ‘My Cases’ from the top menu bar from the Community homepage. If ‘My Cases’ is not visible, click More. (Note: Only those users at your organization with support case permissions can file support cases in our Support Portal.)
While you’re in the BlackLine Community, browse the information we've created just for you. Your team is equipped with the tools and knowledge it needs to succeed. From self-help resources like our Customer Help Forum and our Knowledge library, you have access to expertise you can trust and count on to support your financial close.