BlackLine Global Support
Industry-Leading 24/7/365 Support
We know that your financial close is mission critical. It’s why we’ve created a support experience that achieves the highest ratings from our customers and industry analysts. With BlackLine, support is available to you 24x7x365 – across geographies, languages, and time zones – so you have access to industry-leading support whenever, or wherever, you need it.
Anytime, anywhere access to expertise is just the start of your BlackLine support experience. We make it easy to access our trained support professionals across every channel: phone, email, and our online portal. And we go further than support alone. With our online resources, your team is equipped with the tools and knowledge they need to succeed. From tracking issues, to self-help resources like our knowledge base, online help, and video tutorials, you have access to expertise you can trust and count on to support your financial close.
“BlackLine has enabled us to very quickly standardize and improve the control environment, eliminate redundancies, and implement best practices across the entire organization.”
- Gretchen Sikora, Senior Finance Leader at Dun & Bradstreet