World-class support so you can focus on what matters most.

Your finance and accounting operations are mission critical. When every minute matters, count on fast, expert support. BlackLine Global Support Services provide the technical expertise your organization requires, a community of knowledgeable users and partners, and digital success options to enable your continued modern accounting journey.

BlackLine Optimization Academy

Access to technical support resources across geographies and languages to meet your critical needs

A team of dedicated, expert support professionals passionate about enabling your success

Tailored guidance to help you address your challenges quickly

A Tailored Support Experience to Meet Your Needs


Included in all subscriptions, BlackLine Essential Support includes:

Access to the online support portal

Response time in 2 hours to 3 business days


To address your critical concerns even faster, BlackLine Enhanced Support offers:

Access to the online support portal

Response time in 1 to 12 hours

Prioritized case routing

Resolution updates


To meet your needs in the fastest, most personalized way, BlackLine Elite Support provides:

Support via your desired engagement method

Response time in 30 minutes to 8 hours

Prioritized case routing

Ability to jump the line

Resolution updates

Proactive monitoring services

BlackLine Customer - Aramark
“BlackLine customer support has always been very responsive and knowledgeable. They are the best customer service I have ever dealt with.”