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BlackLine Community

Your digital success and support home on your BlackLine journey.

Join the BlackLine Community

The BlackLine Community is the digital home for BlackLine users, providing a hub of insight, information and engagement. Looking for an answer to a question? Want to learn more about your BlackLine solution? Need support services for an issue? Your first stop is the BlackLine Community.

As a BlackLine user, when you access the Community, you can:

  • Access BlackLine Product Documentation

  • Find training on BlackLine University to support your development

  • Register for User Workshops delivered by our Customer Success team

  • Access the Support Knowledge Base or open a Support Case

  • Ask questions of BlackLine Experts and other Customers on the Help Forum

  • Submit ideas to improve BlackLine products on the Product Idea board

  • Find resources specific for platform Administrators in the Administrator's Corner

  • Leverage the Virtual Resource Lab

  • Complete challenges and earn BlackLine swag through Champion Rewards

BlackLine User Community Access

There are two ways to access the BlackLine Community:

Via your BlackLine Instance:

  1. Log in to your BlackLine instance (Sandbox or Production)

  2. Go to the left-hand sidebar

  3. Click on the “Community” icon in the middle—the group icon—to enter the BlackLine Community

 Via the BlackLine Community Login Page

  1. Navigate to the BlackLine Community

  2. Enter your username (your work email address), followed by .bl (e.g., betty.blackline@work.com.bl)

  3. Enter your password.
    If you don’t remember your password, click “Forgot Your Password,” enter your username, and click “Send Password Reset Email.”

Note: Smart Close and BlackLine Accounts Receivable (AR) automation solution customers must access the Community via the BlackLine Community login page. FourQ customers should continue to access their FourQ community platform.

Visit the BlackLine Community