Your success is our success.

Realize value, now and throughout your journey, with curated resources from BlackLine’s customer success management team.


customers championed by customer success professionals


activities delivered annually to boost value and capacity


increase in adoption after attending a Customer Success-led workshop

Partner with Customer Success on Your Path to Modern Accounting

From onboarding to financial operations excellence, BlackLine Customer Success helps you go beyond with powerful technology to unlock measurable value.

BlackLine solution experts with years of firsthand F&A experience will provide you with guidance and resources to help you prioritize your goals and ensure they are aligned to meet your objectives, even as your business and needs evolve. Through workshops, webinars, digital success options, tips and tricks, and more, your customer success management team will empower you with processes and strategies to propel your organization forward.


Build a foundation for success. At the start of your modern accounting journey, every customer is assigned a dedicated customer success representative that will partner with your implementation team to help you:

Build and follow a success plan tied to your business goals

Accelerate time to value with a strong foundation to address your needs

Maximize adoption by increasing familiarity with success resources



Ensure success as you progress. As your F&A activities and your business needs evolve, our customer success management team will serve as a guide to help you:

Get the most value from your existing BlackLine platform solutions

Create a culture of continuous improvement to address new challenges

Apply leading-practice strategies for end-to-end process automation

BlackLine Customer - Aetna
“BlackLine is always right there, ensuring we have what we need to be successful. They’re a true partner.”