Increasing Visibility & Managing Risk in the Account Reconciliation Process
Headquartered in Atlanta, Georgia, SunTrust Banks, Inc., is one of the nation’s largest financial services organizations. The company serves consumer, commercial, corporate, and institutional clients across 11 states and in the District of Columbia.


SunTrust has expanded since the late 1990s.

“We’ve grown organically as well as through mergers and acquisitions. However, our organizational structure had historically been decentralized. Therefore, we needed to have a centralized, standardized process around reconciliation risk management.

“We had key controls in the reconciliation function but they were spread out over multiple locations,” says Shakora Derixson, finance manager at SunTrust Banks, Inc.

“Moving to BlackLine made it easier to ensure we were complying with changing regulations, enhancing controls, and enabling Audit to review supporting documentation.”


SunTrust’s first step was bringing all reconciliations under a single umbrella. The shared services team was responsible for creating a shared services group that was expanded to include the preparation and review of reconciliations for all balance sheet accounts.

Yet centralization created new challenges. “Once we had moved from being decentralized to centralized, we suddenly had a need for increased visibility into the status of the reconciliation: the process, the preparer, and the reviewer,” says Shakora.

It was that need for visibility that led SunTrust to BlackLine. “Visibility was a significant selling point for us and what prompted us to choose BlackLine over other vendors,” says Shakora. “BlackLine’s technology has given us the ability to see all of our reconciliations in one place, report on that, and see how our open items are aging.”


Increased visibility. BlackLine provides the shared services team with complete transparency around the entire reconciliation process, from start to finish.

“BlackLine not only allows you to manage the process, but also report on the process. I know how long it takes a reconciliation to be completed, which means I know if I’m meeting my daily service level agreement. I also know how many open items exist within an account, which can be used to assess if the there’s a breakdown in controls in that area and effectively manage risk,” says Shakora.

Auto-certified 95-98% of reconciliations. BlackLine’s configurable validation rules enable the team to automate more of the reconciliation process—and free up accountant time for investigating discrepancies and performing analysis.

“We are auto-certifying 95-98% of our 134,000 reconciliations,” says Shakora. “That is what modern finance is to me, being able to utilize technology to make the finance and accounting process more manageable and more efficient. There’s additional value in having the time to perform more analysis.”

(Watch 43:17)

SunTrust Bank's Transformation: Embedding Trust Back Into Your Transactions


Banks & Credit Unions


None (Mainframe-Based GL System)


United States



  • Auto-certified 95-98% of their 134,000 reconciliations

  • Saved time—and paper—during audits

  • Provided the shared services team with complete transparency around the entire reconciliation process

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