Guided, connected, and committed to serving our customers.

BlackLine provides the necessary resources to ensure a successful modern accounting journey. BlackLine Services combine leading practices and expert guidance with best-in-class technology to help your F&A organization move forward—wherever you are in your transformation.


service portfolios to deliver partnership along your modern accounting journey


expert professionals to guide your organization in achieving your goals


customer projects delivered in the last year

Service Offerings to Move Your Modern Accounting Journey Forward

At BlackLine, your experience is our top priority. Our dedicated customer team provides you with best practices gleaned from years of experience working with customers on their implementation and transformation programs. We are 100% focused on ensuring you get the most value from our platform.

From implementation to modern accounting outcomes, BlackLine Services offer resources to enable your success. Each of our service portfolios—Professional Services, Training & Education Services, Customer Success Services, Transformation Services, and Global Support Services—are purpose-built to ensure your success and help you develop transformation strategies, capitalize on learnings from finance and accounting leaders, and generate a culture of continuous improvement.

Professional Services

Build the right foundation upfront. BlackLine’s Professional Services will ensure you are not only up and running in the BlackLine platform, but also fulfilling your business goals and seeing true value. Pre- and post-implementation, BlackLine Professional Services help your organization:

Implement to business needs

Accelerate time to value

Bridge capability gaps

Professional Services

Training & Education Services

Accelerate user adoption and experience. BlackLine provides comprehensive training solutions that meet your organization’s needs and ensure your users are optimizing your BlackLine investment. Explore the BlackLine U learning portal and other training offerings to:

Accelerate adoption and optimization

Leverage complimentary e-learning and leading-practice learning paths

Develop a training strategy for organization-wide success

Training & Education Services

Customer Success Services

Realize your business value. Wherever you are on your modern accounting journey, BlackLine’s Customer Success Services partner with you to provide the resources that enable your organization to:

Discover and deploy leading-practice strategies through initiatives like workshops, webinars, and user groups

Receive advocacy, coaching, and guidance unique to your success plan

Leverage resources to further optimize your existing BlackLine solutions

Customer Success Services

Transformation Services

Go beyond with new end-to-end process use cases. Significantly advance your optimization journey with guidance from expert advisors with insights gained from thousands of transformation projects. BlackLine’s Transformation Services offer various levels of engagement that can help you:

Gain leading-practice automation and strategies through the BlackLine Optimization Academy

Build optimization expertise within your organization

Optimize and integrate your BlackLine solutions for maximum value

Transformation Services

Global Support Services

Count on expert support. With BlackLine’s Global Support Services, you can trust that your organization will receive the technical expertise it requires. Through expert support analysts and a community of knowledgeable users you will:

Access support and knowledge resources in the BlackLine Community

Receive tailored guidance based on your unique challenges

Gain a partner in effective operations

Global Support Services
BlackLine Customer - Aetna
“We discovered that we can rely on BlackLine at any point in time, and not just for superior customer service. BlackLine—and the BlackLine Community—bring tremendous value and leading practices to Aetna. It’s been a collaborative experience.”