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Trust is in the Balance

Focused on Your Success

BlackLine Services delivers results through technology and expertise

When it comes to finance controls and automation software, there’s no one more committed to your success than BlackLine. As accounting professionals and knowledgeable technologists, we understand your complex finance and accounting needs. And with clients of every size and industry around the world, we’ve solved business challenges both big and small. So, from implementation to ongoing support, our team of BlackLiners makes “great results” part of our mission. Whether you want to get up and running with our full platform or add additional products on to your current implementation, BlackLine Services provides the knowledge and expertise to make you successful. Our team. Our technology. Your success.

Your partner on the journey to Modern Finance

We surround our customers with strategy and guidance—from the very beginning.

Plan

Set the stage for successful project completion by confirming the goals and objectives of the project and establishing the project framework.

Insight

The team acquires key insights necessary to establish the baseline for effectively guiding the design phase that follows.

Implement

Build, test, and assist with the elements of organizational readiness to enable a smooth deployment.

Metrics

Measure post implementation effectiveness of the designed processes and configured application.

Optimize

Add multiple products and services to drive adoption and continuous process improvement over time.

Engage

Actively participate and attend best practices events, workshops, 1-on-1 labs, webinars, and conferences.

Implementation Services

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  • Dedicated implementation specialists take a consultative approach, involving key stakeholders to ensure outcomes are aligned with goals.
  • Industry experts provide best practices guidance every step of the way, from system configuration to validation and testing.
  • Tailored training equips users to take full advantage of and make effective use of your solution.

Global Support

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  • 24/7/365 support for all clients via phone, email and web
  • Submit and track support requests via BlackLine’s online portal to easily follow cases through to resolution.
  • A comprehensive knowledgebase enables instant access to information, when it’s needed, directly within the application.

Training & Education

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  • Individualized, role-based training and personalized learning transcripts expedite time to productivity in BlackLine and promote user adoption.
  • Assess the effectiveness of your user onboarding program with real-time reporting on user participation.
  • Anytime access to BlackLine U, BlackLine’s online Learning Management System, delivers continuing education and opportunities to earn CPE credits.

Customer Success

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  • Customer Success Managers partner with you to address immediate needs and drive continuous innovation within your Accounting and Finance organization.
  • Recurring Success Reviews and BlackLine BluePrints create constant alignment between BlackLine benefits and your business objectives.
  • Ongoing coaching on new features and functionality facilitates optimal system usage.

BlackLine Customer Community

  • Drive user engagement and enable the sharing of best practices and institutional knowledge across the 130,000+ user BlackLine community.
  • We value your feedback. Let us know how we can better serve your needs by submitting feature reviews and ideas.
  • Maximize the value you receive from BlackLine by participating in ongoing workshops, client roundtables, webinars and conferences.

Learn why over 1,300 customers around the world trust BlackLine every day.