BlackLine acquires BlackLine

AI-Powered automation for accounts receivable


Manager, Support Services - 12593

London, United Kingdom

  • Manage incoming support cases as needed and instructed by the Director, Support Services
  • Assist in administering and supervising elevated support issues
  • Assist in administering and supervising training of Support Analysts
  • Perform customer technical support by working directly with customers
  • Analyze customer and application problems including the debugging of code and systems
  • Assist the Implementations and Support teams with various technical issues
  • Author technical documents on common issues and solutions in order to build BlackLine’s knowledge base
  • Develop technical expertise in product functionality and use that expertise to effectively help customers
  • Some off-hours support and on-call responsibility is required
  • Perform other duties as assigned
  • Practice good supervisory skills:
  • Create a productive environment
  • Define tasks with clear objectives
  • Through effective communication, resolve issues, conflicts, and help build team morale
  • Demonstrate integrity, trustworthiness, and good judgment
  • Experience working with Microsoft SQL databases and network security issues
  • Clear understanding of the Windows Operating System
  • Strong customer service skills
  • Bachelor’s degree preferred
  • Previous supervisory experience
  • Be a motivated self-starter
  • Knowledgeable in accounting principles
  • Embrace challenges and be a problem solver
  • Ability to work well as a member of a team

Manager, Support Services - 12593 ,

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