Matrix Medical Network Speeds Time to Value with 5-Day BlackLine Implementation

The Challenge

Since its founding in 2000, Matrix Medical Network has helped millions of at-risk individuals with life-changing healthcare services delivered through 4,000 clinicians. With steady growth, Matrix needed to alleviate pain across an accounting and finance team that faced an ever-rising workload.

Matrix accountants struggled with manual work in spreadsheets, with particular challenges in bank reconciliations, accruals in accounts payable, and time and expense accounts. Tracking close tasks proved challenging in spreadsheets and control and visibility were limited. The Arizona-based company needed modern accounting automation but could not dedicate resources and time to implementation and onboarding.

Why BlackLine

Matrix turned to BlackLine's Modern Accounting Playbook (MAP) for the Financial Close—a comprehensive software and services bundle that combines BlackLine’s solutions, best practices, and implementation services to quickly modernize accounting processes.

Aiming to accelerate their rollout, Matrix chose the 5-Day Fast Track, an implementation option available with MAP, and went live in just five days with on-site implementation, user acceptance testing, and training by an expert BlackLine team. A collaborative approach focused on both best practices and technology equipped Matrix to quickly improve efficiency, visibility, and control while generating excitement across the accounting team over how automation could transform the close cycle.

Based on the Modern Accounting Playbook approach and the option for a five-day setup, BlackLine quickly became the solution of choice for Chief Accounting Officer Paul McDowell who also had experience with BlackLine at four previous companies.

The Results

Rapidly implemented modernization: Matrix Medical went live with BlackLine in just five days. The flexible implementation approach enabled Matrix to quickly optimize their processes without consuming employee bandwidth and time.

Dramatically improved close speed and timeliness. Account reconciliations are now complete by day 10 of the close cycle. Previously, reconciliations could be two to three months behind schedule.

Enabled greater efficiency and capacity. Team members are working more efficiently without labor-intensive spreadsheets, increasing capacity for the team to take on more strategic, value-adding activities.

Seamlessly integrated with NetSuite: BlackLine effortlessly integrated with Matrix’s NetSuite ERP instance, automating and streamlining the transfer of data needed to efficiently execute their new close process in BlackLine.

Improved visibility. Matrix can now cleanly see GL balances, transactions, variances, and other key data points. These precise insights are a marked improvement from generalized groupings used in the past.

Established consistent and standardized processes. Matrix now has a consistent structure and standardized processes that streamline reconciliations. Staff no longer need to learn the many ways that accounts can be reconciled offline in spreadsheets.


Hospital & Healthcare




United States

Company Size

Growing Organization

Business Impact

Increased close speed and timeliness

Enabled greater efficiency and capacity

Improved visibility

Accelerated implementation and onboarding

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