Value Assurance Program
Turn innovation into lasting value.
Technology is only the beginning. Realizing its full potential takes the right expertise, a clear plan, and a partner committed to your success. BlackLine Value Assurance brings all three together, helping you accelerate adoption, continuously optimize your operations, and get more from your BlackLine investment as your business evolves.
Your transformation doesn’t end at go-live. Neither does our commitment.
As technology evolves, so do the opportunities to transform your financial operations. But realizing the value of new capabilities takes more than simply making them available. It requires ongoing adoption, continuous improvement, and the expertise to identify what comes next.
That’s where BlackLine Value Assurance comes in. Whether you’re beginning your journey or optimizing an existing implementation, we provide a structured path to help you maximize today’s capabilities while preparing for tomorrow’s innovations.
More Than Support. A Partnership for Progress.
A clear path forward
Build a personalized Value Journey Roadmap aligned to your goals, priorities, and opportunities for improvement.
Expertise when you need it
Work alongside BlackLine experts who understand your technology and can help guide adoption, administration, and ongoing optimization.
Continuous improvement
Evaluate progress through regular reviews, identify opportunities to improve performance, and adapt your priorities as your business evolves.
Ready for what’s next
Prepare to take advantage of emerging capabilities, including Agentic Financial Operations, with guidance to help your team master and adopt continued innovation.
How It Works
Your Value Journey
A personalized roadmap. An ongoing commitment to results.
Value Assurance brings structure and continuity to your transformation journey, combining a tailored plan with ongoing expert guidance and regular opportunities to assess progress.
1. Assess your opportunities
Understand your current environment, evaluate operational maturity, and identify where improvements can deliver the greatest potential value.
2. Build your roadmap
Develop a personalized Value Journey Roadmap aligned to your business objectives, existing BlackLine solutions, and future priorities.
3. Enable and optimize
Strengthen adoption, improve processes, and take advantage of new capabilities through targeted guidance, training, and optimization recommendations.
4. Measure and evolve
Review progress quarterly, refine your priorities, and identify new opportunities to get more from your BlackLine investment.
Value Assurance Tiers
The right level of partnership for your business.
Every organization has different priorities, resources, and operational needs. BlackLine Value Assurance offers two levels of engagement designed to provide the guidance and expertise that best support your team.
ENHANCED
Expert guidance to help you continuously improve.
Designed for organizations with established BlackLine administrators seeking ongoing guidance, structured optimization, and support for greater adoption.
Key capabilities:
Personalized Value Journey Roadmap and quarterly reviews
Process health assessments and optimization guidance
Administrator support and best-practice recommendations
Feature adoption planning and targeted end-user training
Support case advocacy and configuration promotion guidance
ELITE
Expanded expertise to help you optimize, operate, and scale.
Builds on Enhanced with more hands-on administrative support, proactive monitoring, and strategic insights to help your organization achieve greater operational efficiency.
Everything in Enhanced, plus:
Expanded administrative management and operational monitoring
Proactive performance analysis and system maintenance
Quarterly benchmarking against industry peers and top performers
Technical architecture and integration reviews
Strategic roadmaps to support expansion and growth
Know where you stand. See where you can go.
Understanding your performance is the first step toward improving it.
With Value Assurance Elite, quarterly optimization analysis and benchmarking provide visibility into how your BlackLine environment compares with industry peers and top-performing organizations.
Using aggregated, anonymized usage data, BlackLine experts help you evaluate key performance indicators, identify operational bottlenecks, and prioritize opportunities for improvement.
From reconciliation automation to journal processing and transaction matching, these insights help turn performance data into a targeted plan for continuous optimization.
As your business grows, your BlackLine investment can grow with it.
New entities. New operating models. New complexities.
Value Assurance Elite helps organizations plan for what’s next through technical architecture reviews and strategic expansion guidance.
BlackLine experts assess platform performance, scalability, and integration health while helping develop repeatable approaches for expanding into new business units, operating entities, or ERP environments.
The result is a more informed approach to growth, with a clear plan for extending your existing BlackLine foundation as your business evolves.
Make the most of today’s technology. Prepare for tomorrow’s innovation
The future of financial operations is becoming increasingly intelligent, connected, and autonomous—always supported by strict human-in-the-loop oversight to ensure absolute trust and auditability.
As BlackLine continues to introduce new capabilities across its Agentic Financial Operations Platform, Value Assurance helps you prepare for and adopt these innovations. Through structured adoption planning and hands-on guidance, your team can build on existing investments while establishing trust-first workflows. Because the true value of innovation is measured by the operational accuracy and efficiency your organization achieves with it.
Frequently asked questions
BlackLine Value Assurance is a subscription-based services program designed to help customers continuously optimize their BlackLine investments. It combines personalized value roadmaps, expert guidance, ongoing reviews, and adoption support to help organizations realize greater long-term value.
Value Assurance supports organizations at different stages of their BlackLine journey, from customers preparing for their initial deployment to established customers seeking to increase adoption, improve performance, and prepare for new innovations.
Enhanced provides foundational guidance, quarterly reviews, training, and optimization support. Elite builds on these services with expanded administrative management, proactive operational monitoring, advanced benchmarking, technical architecture reviews, and strategic expansion planning.
No. Value Assurance is designed to complement your existing team. Enhanced provides guidance and support to your administrators, while Elite includes additional administrative execution activities performed in coordination with your organization and subject to applicable approvals.
Implementation of new solutions, integrations, and complex configurations is generally outside the program’s scope. Certain Agentic Financial Operations Platform and Studio360 enablement activities are supported. Additional implementation services may be available through separate BlackLine Professional Services engagements.
Contact your BlackLine representative to discuss your organization’s priorities and determine which Value Assurance tier best meets your needs.