DATASHEET
Add Collections Capacity for a Fraction of the Cost of a Hire
Verity Collect is an autonomous AI voice agent that works the accounts your team never gets to. It conducts natural outbound collections calls, captures payment commitments, and escalates complex conversations directly to human collectors.
The Challenge
The Chronic Capacity Deficit in Accounts Receivable
Manual collections present severe structural challenges for growing finance teams. An enterprise AR collector can only make so many calls per day given their other responsibilities, leaving thousands of lower-value accounts untouched as aging balances compound. Meanwhile, hiring additional headcount is cost-prohibitive: one fully loaded onshore specialist costs $60,000+* annually, alongside lengthy recruitment cycles and turnover.
As transaction volumes scale, finance leaders cannot hire their way out of the deficit. Organizations require an elastic, autonomous workforce that works the lower value AR balances, recovering trapped working capital without increasing fixed operational overhead. It also allows for dozens of calls to occur concurrently, during the customers' regular business hours.
*Source: BlackLine analysis of 2026 public compensation data from BLS, Robert Half, Salary.com, PayScale, Glassdoor, and Indeed. .
$60K+
Average cost of a fully-loaded onshore collections specialist
BlackLine Verity Collect™
BlackLine Verity Collect delivers comprehensive agentic AI automation for invoice-to-cash operations. By pairing natural conversational voice intelligence with deep ERP integration, Verity Collect autonomously engages overdue accounts, captures payment commitments, and eliminates manual bottlenecks across accounts receivable.
Scale Outreach Without Headcount — Concurrently conducts dozens of natural outbound debtor calls around the clock.
Secure Firm Payment Commitments — Captures promises to pay and preferred payment methods directly on-call.
Empower Human Collectors — Automatically triages disputed accounts and routes summaries to human specialists via email.
Engage
Agentic Outbound Outreach
An AI voice agent that conducts natural outbound collections calls, referencing line-item invoice details and securing firm payment commitments on a 24/7 schedule, far beyond manual team capacity.
24/7 Concurrent Calling
Conducts dozens of outbound debtor calls simultaneously across time zones without adding staff headcount.
Live Commitment Capture
Captures payment promises, dates, and preferred payment methods directly on the call.
High-Volume Account Coverage
Works thousands of lower value invoices your team never gets to, unlocking trapped working capital.
Resolve
Sentiment-Driven Escalation
Reads conversational tone in real time to detect friction, billing disputes, or financial distress, then hands the account to a human collector with full call context, all within human-designed guardrails.
Real-Time Sentiment Analysis
Reads customer tone throughout the call and tags each interaction as positive, neutral, or negative.
Context-Complete Handoff
Passes the transcript, summary, and sentiment tag with the account so the collector starts informed.
Early Dispute Detection
Catches billing objections on the call and flags them before the balance ages further.
Complete Audit Trail
Every call, commitment, and outcome logged on the account, so nothing gets missed.
Instant AI Summaries & Transcripts
Generates searchable call transcripts, time-stamped notes, and dual audio waveform playback.
Direct Commitment Sync
Syncs commitments directly into BlackLine AR Management
Complete Audit Trail
Every call, commitment, and outcome logged on the account, so nothing gets missed.
Proven Results
Future-Ready Accounts Receivable Operations
BlackLine Verity Collect transforms accounts receivable from a manual, resource-constrained routine into an automated, intelligence-driven operation. By automating routine outbound contact and exception triage, finance leaders ensure complete ledger coverage, accelerate cash collection, and lower operational overhead.
Recover Working Capital Across Past-Due Accounts of Any Amount
Free Collectors to Work the Accounts Where Human Judgment Actually Pays
Cut DSO by Reaching Overdue Accounts Weeks Earlier Than Traditional Cycles
Technical Specifications
Specification Category
Enterprise Verification Details
Product Type
Standalone add-on module for BlackLine AR Management (Invoice-to-Cash Suite). AR Management license required. Free trial available for AR Management customers.
Agent Persona
Autonomous agentic voice AI with configurable call scripts, calling windows, and escalation rules.
Operational Hours
24/7/365 continuous dialing with configurable local calling-window rules.
Security & Compliance
Certified under ISO/IEC 42001 (AI Management System), SOC 1 Type II, SOC 2 Type II, and ISO 27001.
System Integrations
Direct sync with BlackLine Cash Application, AR Management, AR Intelligence, and major ERPs
Language Support
Compatible with multiple languages and regional accents.
Call Management
Integrated call log, dual audio playback/waveform, interactive transcript, and sentiment badges.
Pricing Model
Annual subscription
Transform Your Accounts Receivable Operations Today
Convert collections backlog into cash with a proven AI voice agent.