From Challenge to Achievement: How BlackLine Makes You Unstoppable
Solving real business problems is in our DNA. This presentation outlines BlackLine's unwavering commitment to one goal: helping you achieve yours. Learn about our reimagined customer success model, built on a foundation of trust and a deep understanding of your challenges. We thrive on embracing your goals and providing the resources and guidance necessary for success. Discover the key roles and processes that separate those who merely adopt technology from those who achieve true transformation and become unstoppable.
Tammy Coley
Chief Transformation Officer
Tammy is a visionary accounting leader with a deep understanding of how accounting processes intersect with modern technology. As Chief Transformation Officer, she brings that vision and experience to BlackLine’s customers as they transform their Finance & Accounting operations through the use of the company’s cloud software tools.
Daria Brainerd
VP, Customer Success
Daria Brainerd joined BlackLine in 2012 as one of the company's first four global Account Managers, after initially encountering the platform while auditing Invesco during her tenure at EY. She was a founding member of BlackLine's Customer Success organization, where she helped define and operationalize the function in its early stages. In 2025, Daria rejoined Customer Success with a focused mandate to reduce churn and attrition. She is driving team stability, operational rigor, and cross-functional alignment. Her efforts are aimed at improving customer value realization, strengthening proactive engagement, and delivering measurable improvements in retention and expansion outcomes.