Subprocessors

Subprocessors


Effective April 17, 2024


An effective and efficient performance of BlackLine’s services requires the use of Sub-processors. These Sub-processors can include Affiliates of BlackLine as well as third party organizations. BlackLine’s use of Sub-processors may require the transfer of Customer Data to Sub-processors for purposes like hosting Customer Data, providing customer support, and ensuring the services are working properly. GDPR requires processors to inform their clients (the data controllers) about any Sub-processors they may be engaging. Below is the list of third parties that BlackLine has contracted with and who may process customer data.


Not all of these sub-processors will be relevant to the way you access and use our services and we’ve set out some details around this below. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager.


For the purposes of this Sub-processor list, BlackLine’s Financial Controls & Automation Platform will be referred to as the "BlackLine Platform". The term "BlackLine Platform" does not include BlackLine’s Accounts Receivable and eInvoicing product(s) (BlackLine Invoice-to-Cash) or BlackLine’s Intercompany Financial Management product(s) (“BlackLine IFM”).

Customer Data Hosting for the BlackLine Platform

Customer Hosting Region

Instance Environment ID

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

US2, SBUS2

Primary: Las Vegas, Nevada, USA (Switch)
Secondary: Ashburn, Virginia, USA (Equinix)

Switch, Inc.
Equinix, Inc.

Hosting Customer Data

US

NA3, SBNA3

Primary: Iowa, USA (GCP)
Secondary: Virginia, USA (GCP)

Google LLC

Hosting Customer Data

EU

EU1, SBEU1

Primary: Amsterdam, Netherlands (Verizon)
Secondary: Frankfurt, Germany (AWS)

Verizon Communications, Inc.
Amazon Web Services, Inc..

Hosting Customer Data

EU

EU3, SBEU3

Primary: Frankfurt, Germany (GCP)
Secondary: St. Ghislain, Belgium (GCP)

Google LLC

Hosting Customer Data

APAC

AP1, SBAP1

Primary: Sydney, Australia (GCP)
Secondary: Singapore (GCP)

Google LLC

Hosting Customer Data

The table above describe the countries and legal entities engaged in the hosting of Customer Data by BlackLine Platform. The BlackLine Platform is hosted in data centers and are divided into a modular architecture based on "instances.” The instance your organization uses is indicated in the browser's address bar. In general, Customer Data is stored in data centers in the hosting region you request at the time of sign-up as set forth in your agreement with us. Copies of each instance are located in two data centers, unless otherwise indicated above; one data center serves as the primary location from which data is served, and the second data center or "secondary” data center serves as a back-up.

Customer Data Hosting For BlackLine Invoice-to-Cash

Multi-Tenant

Customer Hosting Region

Instance Environment ID

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

Prod1.ar-us.blackline.com

Or
US2.Rimilia.com

Primary: Virginia, USA (Microsoft Azure - US East 2)
Secondary: Iowa, USA (Microsoft Azure US - Central)

Microsoft Corporation

Hosting Customer Data

EU

Prod1.ar-eu.blackline.com

Or
EU2.Rimilia.com

Primary: Amsterdam, Netherlands (Microsoft Azure EU - West)
Secondary: Dublin, Ireland (Microsoft Azure EU - North)

Microsoft Corporation

Hosting Customer Data

Oceania

Ar-au.blackline.com

Primary: New South Wales, Australia (Microsoft Azure Australia – East)
Secondary: Victoria, Australia (Microsoft Azure Australia – Southeast)

Microsoft Corporation

Hosting Customer Data

Single Tenant

Customer Hosting Region

Instance Environment ID

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

*Rimilia.com

Primary: Denver, Colorado, USA (Flexential)
Secondary: Salt Lake City, Utah, USA (Flexential)

Flexential, Corp.

Hosting Customer Data

US

*Rimilia.com

Primary: Virginia, USA (Microsoft Azure - US East 2)
Secondary: Iowa, USA (Microsoft Azure - US Central)

Microsoft Corporation

Hosting Customer Data

EU

*Rimilia.com

Primary: London, United Kingdom (Microsoft Azure - UK South)
Secondary: London, United Kingdom (Microsoft Azure - UK South)

Microsoft Corporation

Hosting Customer Data

EU

*Rimilia.com

Primary: Birmingham, United Kingdom (6 Degrees)
Secondary: Studley, United Kingdom (6 Degrees)

Six Degrees Technology Group Limited

Hosting Customer Data

EU

*Corrivo.io

London, UK

Frankfurt, Germany.

Dublin, Ireland

Ohio, US

 

Data back up

Paris, France.

Amazon Web Services

Hosting Customer Data

USA

*Corrivo.io

Ohio, US

Data back up

to Oregon, US

Amazon Web Services

Hosting Customer Data

The table above describe the countries and legal entities engaged in the hosting of BlackLine for BlackLine Invoice-to-Cash. BlackLine Invoice-to-Cash is hosted in data centers and are divided into a modular architecture based on "instances.” For multi-tenant, the instance your organization uses is indicated in the browser's address bar. In general, Customer Data is stored in data centers in the hosting region you request at the time of sign-up as set forth in your agreement with us. Copies of Customer Data are located in two data centers, unless otherwise indicated above; one data center serves as the primary location from which data is served, and the second data center or "secondary” data center serves as a back-up. *To identify your Instance Environment ID for single tenant, please check the terms of your agreement with us or get in touch with your account manager.

Customer Data Hosting for BlackLine IFM

Customer Hosting Region

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

Primary: Virginia, USA (AWS US East)

Secondary: Oregon, USA (AWS US West)

Amazon Web Services, Inc.

Hosting Customer Data

EU

Primary: Frankfurt, Germany (AWS EU Central)

Secondary: Ireland (AWS EU West)

Amazon Web Services, Inc.

Hosting Customer Data

Oceania

Primary: Sydney, Australia (AWS Southeast 2)

Secondary: Melbourne, Australia (AWS Southeast 4)

Amazon Web Services, Inc.

Hosting Customer Data

The table above describes the countries and legal entities engaged in the hosting of Customer Data by BlackLine for BlackLine IFM. Copies of each instance are located in two data centers, unless otherwise indicated above; one data center serves as the primary location from which data is served, and the second data center or “secondary” data center serves as a back-up.

Customer Data Processing

Entity Name

Location

Processing Activity

Product Involved

Google LLC
Headquarters in the USA

*USA or EU

Cloud services provider for components of the BlackLine Platform processing activities, including Google’s Vertex AI for BlackLine AI Features, as well as a hosting provider for customer instances as described in the tables above titled "Customer Data Hosting"

BlackLine Platform

Salesforce.com Inc.
Headquarters in the USA

USA

Support Portal

BlackLine Platform & BlackLine Invoice-to-Cash

Salesforce.com Inc.
Headquarters in the USA

USA

Community Forums

BlackLine Platform & BlackLine Invoice-to-Cash

Gearset Limited
Headquarters in the United Kingdom

*USA or Ireland(EU)

CRM Backups

BlackLine Platform & Invoice-to-Cash

Zoomin Software, Inc.
Headquarters in the USA

USA

Technical product documentation site

BlackLine Platform & BlackLine Invoice-to-Cash

Bevy Labs, Inc.
Headquarters in the USA

USA

Webinar/Community engagement platform

BlackLine Platform & BlackLine Invoice-to-Cash

Docebo Inc.
Headquarters in Canada

Ireland(EU)

Training Platform

BlackLine Platform

EdInvent, Inc. (dba Accredible)
Headquarters in the USA

USA

Administration and issuance of CPE/CPD, BlackLine product training and similar certifications

BlackLine Platform

Gainsight, Inc.
Headquarters in the USA

USA

Customer success platform

BlackLine Platform

Microsoft Corporation
Headquarters in the USA

*USA, EU, or Oceania

Enabling product features that provide data visualization and insights to users

BlackLine Platform, BlackLine IFM, BlackLine Invoice-to-Cash

Cognizant Worldwide Limited
Headquarters in the United Kingdom

Romania(EU)

Implementation and Technical Support

**BlackLine Platform

Cognizant Technology Solutions U.S. Corporation
Headquarters in the USA

USA

Implementation and Technical Support

**BlackLine Platform

Momentive Inc. (formerly SurveyMonkey Inc.)
Headquarters in the USA

USA

Providing online survey and survey-related services

**BlackLine Platform

Influitive Corporation
Headquarters in Canada

USA

Blackline Rewards Program

Rewards Program

Amazon Web Services, Inc.
Headquarters in the USA

*USA, EU, or Oceania

Hosting Customer Data as described in the “Customer Data Hosting” sections above, and hosting Customer Data for BlackLine's Intelligent Matching Beta and providing email

BlackLine Platform, BlackLine IFM, BlackLine Invoice-to-Cash, and Intelligent Matching Beta

Boomi, Inc.
Headquarters in the USA

USA

Providing infrastructure services for BlackLine's Intacct Connector

Intacct Connector

Business Objects Software Limited T/A SAP Solutions
Headquarters in Ireland

Ireland
(EU)

Providing infrastructure services for BlackLine's SAP S/4HANA Cloud Connector

SAP S/4HANA Cloud Connector

DataBlend, LLC
Headquarters in the USA

*USA or EU

Providing infrastructure services for certain BlackLine Connectors

Quickbooks Online Connector, File Relay Connector or Intacct Connector

Kofax (UK) Limited
Headquarters in the United Kingdom

*USA or Ireland (EU)

Providing OCR services

BlackLine Invoice-to-Cash

Twilio Inc.
Headquarters in the USA

USA

Providing SMS and email notifications

BlackLine Invoice-to-Cash

Avalara, Inc.
Headquarters in the USA

USA or UK

Supporting tax compliance

**BlackLine Invoice-to-Cash

Pitney Bowes Ltd

Headquarters in the United Kingdom

UK

Hardware and software provider for print and post products

**BlackLine Invoice-to-Cash

Atlassian Pty Ltd

Headquarters in Australia

EU

Helpdesk ticketing

**BlackLine Invoice-to-Cash

DHL Parcel UK Limited (UK Mail)

Headquarters in United Kingdom

UK

Delivery of Postal Items

**BlackLine Invoice-to-Cash

Asendia Management SAS

Headquarters in France

UK

Delivery of Postal Items

**BlackLine Invoice-to-Cash

Whistl UK Ltd

Headquarters in the United Kingdom

UK

Delivery of Postal Items

**BlackLine Invoice-to-Cash

Royal Mail Group Ltd

Headquarters in the United Kingdom

UK

Delivery of Postal Items

**BlackLine Invoice-to-Cash

Tungsten Corporation Plc

Headquarters in the United Kingdom

UK

Compliant e-invoicing handling

**BlackLine Invoice-to-Cash

Okta, Inc.
Headquarters in the USA

*USA or EU

Authentication and authorization

BlackLine Platform & BlackLine IFM

Softtek Integration Systems, Inc.
Headquarters in Mexico

Mexico

Implementation and technical support

BlackLine IFM

Freshworks, Inc.
Headquarters in the USA

USA, EU, India, Australia

Providing customer support desk services and analytics

**BlackLine IFM

Microsoft Corporation
Headquarters in the USA

USA

Facilitating Implementation and Technical Support

**BlackLine IFM

The table above describes the legal entities engaged in the processing of customer data by BlackLine for the BlackLine Platform, BlackLine Invoice-to-Cash and BlackLine IFM for non-hosting purposes.


*Related data processing activities are restricted to occur within the hosting region (either the US or the EU) the Customer requests at the time of sign-up as set forth in the Customer's initial Order Form


**This Subprocessor may not be applicable to you based on the terms of your agreement with us. If you're unsure, please check the terms of your agreement with us or get in touch with your account manager.

Customer Data Processing by BlackLine Affiliates

Affiliate Name

Affiliate Country

Affiliate Processing Activity

BlackLine Systems Limited

United Kingdom

Implementation and Technical Support

BlackLine Systems SARL

France(EU)

Implementation and Technical Support

BlackLine International BV

The Netherlands(EU)

Implementation and Technical Support

BlackLine Coöperatief U.A.

The Netherlands(EU)

Implementation and Technical Support

BlackLine Systems Germany GmbH

Germany(EU)

Implementation and Technical Support

BlackLine Sp zo.o.

Poland(EU)

Implementation and Technical Support

BlackLine Systems SRL

Romania(EU)

Implementation and Technical Support

BlackLine Systems, Ltd.

Canada

Implementation and Technical Support

BlackLine Systems PTY Ltd

Singapore

Implementation and Technical Support

BlackLine Systems Pte. Ltd.

Australia

Implementation and Technical Support

BlackLine Kabushiki Kaisha
(BlackLine K.K.)

Japan

Implementation and Technical Support

Rimilia Holdings Ltd.

United Kingdom

Implementation and Technical Support

Rimilia Europe Ltd.

United Kingdom

Implementation and Technical Support

Rimilia Canada Limited

Canada

Implementation and Technical Support

BlackLine Modern Accounting Solutions, S. de R.L. de C.V.

Mexico

Implementation and Technical Support

BlackLine Systems Development & Services Private Limited

India

Implementation and Technical Support