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Subprocessors

Subprocessors

Effective December 21, 2022

An effective and efficient performance of BlackLine’s services requires the use of Sub-processors. These Sub-processors can include Affiliates of BlackLine as well as third party organizations. BlackLine’s use of Sub-processors may require the transfer of Customer Data to Sub-processors for purposes like hosting Customer Data, providing customer support, and ensuring the services are working properly. GDPR requires processors to inform their clients (the data controllers) about any Sub-processors they may be engaging. Below is the list of third parties that BlackLine has contracted with and who may process customer data.

Not all of these sub-processors will be relevant to the way you access and use our services and we’ve set out some details around this below. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager.

For the purposes of this Sub-processor list, BlackLine’s Financial Controls & Automation Platform will be referred to as the "BlackLine Platform". The term "BlackLine Platform" does not include BlackLine’s Accounts Receivable product(s) (“BlackLine AR”) or BlackLine’s Intercompany Financial Management product(s) (“BlackLine IFM”).

Customer Data Hosting for the BlackLine Platform

Customer Hosting Region

Instance Environment ID

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

US2, SBUS2



NA3, SBNA3

Primary: Las Vegas, Nevada, USA (Switch)
Secondary: Ashburn, Virginia, USA (Equinix)

Primary: Iowa, USA (GCP)
Secondary: Virginia, USA (GCP)

Switch, Inc.
Equinix, Inc.


Google LLC

Hosting Customer Data



Hosting Customer Data

EU

EU1, SBEU1



EU3, SBEU3

Primary: Amsterdam, Netherlands (Verizon)
Secondary: Frankfurt, Germany (AWS)

Primary: Frankfurt, Germany (GCP)
Secondary: St. Ghislain, Belgium (GCP)

Verizon Communications, Inc.
Amazon Web Services, Inc..


Google LLC

Hosting Customer Data



Hosting Customer Data

The table above describe the countries and legal entities engaged in the hosting of Customer Data by BlackLine Platform. The BlackLine Platform is hosted in data centers and are divided into a modular architecture based on "instances.” The instance your organization uses is indicated in the browser's address bar. In general, Customer Data is stored in data centers in the hosting region you request at the time of sign-up as set forth in your agreement with us. Copies of each instance are located in two data centers, unless otherwise indicated above; one data center serves as the primary location from which data is served, and the second data center or "secondary” data center serves as a back-up.

Customer Data Hosting For BlackLine AR

Multi-Tenant

Customer Hosting Region

Instance Environment ID

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

US2.Rimilia.com

Primary: Virginia, USA (Microsoft Azure - US East 2)
Secondary: Iowa, USA (Microsoft Azure US - Central)

Microsoft Corporation

Hosting Customer Data



EU

EU2.Rimilia.com

Primary: Amsterdam, Netherlands (Microsoft Azure EU - West)
Secondary: Dublin, Ireland (Microsoft Azure EU - North)

Microsoft Corporation

Hosting Customer Data



Single Tenant

US

*Rimilia.com



*Rimilia.com

Primary: Denver, Colorado, USA (Flexential)
Secondary: Salt Lake City, Utah, USA (Flexential)

Primary: Virginia, USA (Microsoft Azure - US East 2)
Secondary: Iowa, USA (Microsoft Azure - US Central)

Flexential, Corp.



Microsoft Corporation

Hosting Customer Data



Hosting Customer Data

EU

*Rimilia.com





*Rimilia.com

Primary: London, United Kingdom (Microsoft Azure - UK South)
Secondary: London, United Kingdom (Microsoft Azure - UK South)

Primary: Birmingham, United Kingdom (6 Degrees)
Secondary: Studley, United Kingdom (6 Degrees)

Microsoft Corporation.





Six Degrees Technology Group Limited

Hosting Customer Data





Hosting Customer Data

The table above describe the countries and legal entities engaged in the hosting of BlackLine for BlackLine AR. BlackLine AR is hosted in data centers and are divided into a modular architecture based on "instances.” For multi-tenant, the instance your organization uses is indicated in the browser's address bar. In general, Customer Data is stored in data centers in the hosting region you request at the time of sign-up as set forth in your agreement with us. Copies of Customer Data are located in two data centers, unless otherwise indicated above; one data center serves as the primary location from which data is served, and the second data center or "secondary” data center serves as a back-up. *To identify your Instance Environment ID for single tenant, please check the terms of your agreement with us or get in touch with your account manager.

Customer Data Hosting for BlackLine IFM

Customer Hosting Region

Data Center and
Cloud Hosting Location
(and Subprocessor)

Subprocessor

Subprocessor Activity

US

Primary: Virginia, USA (AWS US East)

Secondary: Oregon, USA (AWS US West)

Amazon Web Services, Inc.

Hosting Customer Data



The table above describes the countries and legal entities engaged in the hosting of Customer Data by BlackLine for BlackLine IFM. Copies of each instance are located in two data centers, unless otherwise indicated above; one data center serves as the primary location from which data is served, and the second data center or “secondary” data center serves as a back-up.

Customer Data Processing

Entity Name

Location

Processing Activity

Product Involved

Google LLC
Headquarters in the USA

*USA or EU

Cloud services provider for components of the BlackLine Platform processing activities, as well as a hosting provider for customer instances as described in the tables above titled "Customer Data Hosting"

BlackLine Platform

Salesforce.com Inc.
Headquarters in the USA

USA

Support Portal

BlackLine Platform & BlackLine AR

Salesforce.com Inc.
Headquarters in the USA

USA

Community Forums

BlackLine Platform & BlackLine AR

Gearset Limited
Headquarters in the United Kingdom

*USA or Ireland(EU)

CRM Backups

BlackLine Platform & BlackLine AR

Zoomin Software, Inc.
Headquarters in the USA

USA

Technical product documentation site

BlackLine Platform & BlackLine AR

Bevy Labs, Inc.
Headquarters in the USA

USA

Webinar/Community engagement platform

BlackLine Platform & BlackLine AR

Docebo Inc.
Headquarters in Canada

Ireland(EU)

Training Platform

BlackLine Platform

EdInvent, Inc. (dba Accredible)
Headquarters in the USA

USA

Administration and issuance of CPE/CPD, BlackLine product training and similar certifications

BlackLine Platform

Gainsight, Inc.
Headquarters in the USA

USA

Customer success platform

BlackLine Platform

Cognizant Worldwide Limited
Headquarters in the United Kingdom

Romania(EU)

Implementation and Technical Support

**BlackLine Platform

Cognizant Technology Solutions U.S. Corporation
Headquarters in the USA

USA

Implementation and Technical Support

**BlackLine Platform

Momentive Inc. (formerly SurveyMonkey Inc.)
Headquarters in the USA

USA

Providing online survey and survey-related services

**BlackLine Platform

Influitive Corporation
Headquarters in Canada

USA

Blackline Rewards Program

Rewards Program

Amazon Web Services, Inc.
Headquarters in the USA

*USA, EU, or Australia

Hosting Customer Data for BlackLine's Intelligent Matching Beta and providing email

BlackLine Platform, BlackLine IFM, BlackLine AR, and Intelligent Matching Beta

Boomi, Inc.
Headquarters in the USA