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Trust is in the Balance

Privacy Policy

Effective as of 09/29/2014.

PRIVACY STATEMENT

BlackLine Systems, Inc. (“BlackLine”) is committed to protecting the privacy of visitors to BlackLine’s public web site (“Public Website”) and of customers using BlackLine’s hosted services web site (“Hosted Service”), and has established this privacy statement (“Statement”) to inform you of BlackLine’s information gathering and dissemination policies and practices regarding your use of the Public Website and/or the Hosted Service.

1. PUBLIC WEBSITE INFORMATION COLLECTION

Information Collected
As you navigate the Public Website, BlackLine may collect information such as your Internet Protocol address, Web browser information, and your actions while on the Public Website. This information will be collected, if at all, through the use of commonly-used information-gathering tools, such as cookies and Web beacons. Standing alone, this information does not personally identify you. When expressing interest in BlackLine’s products or services, you may have the option to provide contact information such as your name, organization name, address, e-mail address, phone number, number of employees, or annual company revenue. You may also have the option of engaging in a “live chat” or other form of interactive communication, during which BlackLine may collect a record of information disclosed by you. Providing this optional information is voluntary on your part, and in the absence of providing such information you remain anonymous to BlackLine.

Use of Information Collected
BlackLine will not share your personally identifiable information with third parties without your consent, other than those working on BlackLine’s behalf who have entered into a written agreement with BlackLine agreeing to privacy terms consistent with those set forth herein. BlackLine uses navigational information to operate and improve the Public Website, diagnose technical problems, and to provide information about its products and services. BlackLine may use the optional information collected from you to respond to your request for information or to send you unsolicited communications about BlackLine’s products, services, promotions, partners or events.

Third Party Links
The Public Website may contain links to other web sites or third party applications such as Facebook, Twitter, LinkedIn or YouTube. BlackLine is not responsible for the privacy practices or the content of these other web sites or applications, and we advise you to refer to the policy statement of these third parties to understand how they collect and use information.

Information Collected
As you use the Hosted Service, BlackLine may collect information such as your Internet Protocol address, Web browser information and your actions. This information will be collected, if at all, through the use of commonly-used information-gathering tools, such as cookies and Web beacons. While participating in online training or customer forums you may have the option to provide contact information such as your name, organization name, address, e-mail address, or phone number. Collectively, this information is referred to herein as “User Information.”

2. HOSTED SERVICE INFORMATION COLLECTION

Use of Information Collected
BlackLine uses User Information for the sole purpose of providing and improving the Hosted Service, maintaining security, and diagnosing technical problems as further described in its Master Subscription Agreement. BlackLine will not share User Information with third parties, except for the limited purpose of supporting your use of the Hosted Service, and subject to privacy restrictions consistent with those set forth herein.

Personal information received from the EU or Switzerland
BlackLine complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. BlackLine has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program and to view BlackLine’s certification, please visit http://www.export.gov/safeharbor/.

3. GENERAL PROVIONS APPLICABLE TO ALL CUSTOMERS AND VISITORS

Sensitive Information
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Children’s Online Privacy Protection
Neither the Public Website nor the Hosted Services are designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13.

Security
The Public Website and Hosted Service have security measures in place to help protect against the loss, misuse, and alteration of information and data under our control. When our Public Website is accessed using Microsoft Internet Explorer versions 6.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that information and data is safe and secure. BlackLine hosts the Public Website and Hosted Service in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from intruders. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information and data.

Verification
BlackLine utilizes the self-assessment approach to assure its compliance with this Statement. BlackLine regularly verifies that the Statement is accurate, comprehensive, prominently displayed, completely implemented and in conformity with the Safe Harbor Principles and conducts its self-assessment on an annual basis to ensure all relevant privacy practices are followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.

Opt-Out Policy
BlackLine offers its visitors and customers a means to choose how we may use information provided. If, at any time after providing information, you change your mind about receiving information from us or about sharing your information with third parties, send a request specifying your new choice to:info@blackline.com.

Correcting & Updating Your Information
To receive a copy of, or to update information you have provided to, BlackLine via the Public Website, please send an e-mail to: info@blackline.com. BlackLine will respond to your correction or update request within at most thirty (30) days from the date of your request.

Changes to this Privacy Statement
BlackLine reserves the right to change this Privacy Statement as reasonably necessary or adviseable to accommodate changes to the law, technology or circumstances, and will use reasonable efforts to provide notification of the material changes through the Public Website and Hosted Service at least thirty (30) business days prior to the changes taking effect.

Additional Information
Questions regarding this Statement or the practices of the Site or Hosted Service should be directed to BlackLine’s Security Administrator by e-mailing such questions to: info@blackline.com or by regular mail addressed to BlackLine Systems, Inc., Attn: Security Administrator, 21300 Victory Blvd., 12th Floor, Woodland Hills, CA 91367.

Disputes/Arbitration
BlackLine will attempt to investigate and promptly resolve any disputes or complaint regarding the interpretation or compliance with this Statement. In the event that BlackLine is unable to resolve any issues or complaints to your satisfaction, then the dispute, claim or controversy arising out of or relating to this Statement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Statement to arbitration, shall be determined by arbitration in Los Angeles, California before a single arbitrator. The arbitration shall be administered by JAMS pursuant to its Domestic (or International, as applicable) Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction.
California law permits residents of California to request certain details about what personal information a company shares with third parties for the third parties’ direct marketing purposes. BlackLine does not share your information with third parties for the third parties’ own and independent direct marketing purposes. If you have any questions about what personal information BlackLine may share with third parties that are not already answered in this Statement, please contact BlackLine at:info@blackline.com.
Certain browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Those sites (or the third-party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices. Because there is not yet a common understanding of how to interpret the Do Not Track signal, BlackLine does not currently respond to the browser Do Not Track signals on its websites or online services.

Your California Privacy Rights

California law permits residents of California to request certain details about what personal information a company shares with third parties for the third parties’ direct marketing purposes. BlackLine does not share your information with third parties for the third parties’ own and independent direct marketing purposes. If you have any questions about what personal information BlackLine may share with third parties that are not already answered in this Statement, please contact BlackLine at:info@blackline.com.

Do Not Track Requests

Certain browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Those sites (or the third-party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices. Because there is not yet a common understanding of how to interpret the Do Not Track signal, BlackLine does not currently respond to the browser Do Not Track signals on its websites or online services.