THE CHALLENGE

With operations throughout Australia, Ruralco faced challenges when it came to managing its decentralized financial processes. Each business operates as a separate entity but is required to report back to the central finance department within Ruralco’s Sydney headquarters. As operations grew, this process had become increasingly cumbersome and was particularly problematic when it came to the reconciliation of transactions.

“We lacked visibility about what was happening at each of our locations,” says Patrick Eustace, Ruralco finance transformation manager. “It was difficult to have a clear picture of our overall reconciliation position.” Reconciliations were either being completed manually on paper or by using Excel spreadsheets. Detailed reconciliations were manually captured in SAP and then emailed to the central finance office where they were reviewed and manually approved. “There was no structure in place and the process was overly time consuming,” says Eustace. “The double handling of information also meant there was potential for errors and omissions.”

WHY BLACKLINE

About 18 months ago, the Ruralco finance team realized changes had to be made to the existing reconciliation processes. The team first reviewed and implemented some simple automation within SAP and then sought a tool to standardize the way in which reconciliations were completed and information was collected from each business unit. Eustace says he had been familiar with BlackLine from a previous position and felt it would be a good fit for Ruralco. After a thorough evaluation, a decision was made to implement the BlackLine Account Reconciliations and Task Management modules with a direct link to the SAP platform.

BlackLine’s Account Reconciliations and Task Management solutions are key components of the BlackLine Finance Controls & Automation Platform. The BlackLine platform is a cloud-based solution that centralizes and streamlines financial close operations and other key finance and accounting processes for midsize and large organizations. The solution is designed to increase operational efficiency, real-time visibility, control and compliance to ensure end-to-end financial close management. “BlackLine assisted us with the deployment, and we went live across the group in September 2015,” he says. “It wasn’t long before we were seeing some significant benefits.”

Finance staff found the BlackLine reconciliation and task management products intuitive to use and, after some online training and a hosted webinar, they were up and running. The team can now easily track what reconciliations have been prepared and approved across the company and preparation times have been slashed. “We can now view our key accounts and have certainty about what is flowing through to the P&L,” says Eustace. “Previously, the delays with completing reconciliations made this process slow and challenging. Having a real-time view was impossible.”

BlackLine has also helped with workflows and approvals. In addition, tasks can be assigned to individuals and their progress monitored. This means that, should a staff member be away or leave the company, tasks can be easily reassigned.

THE RESULTS

Improved governance and visibility. All manual preparation of reconciliations has now been removed and workflows streamlined across the group. Data is collected in a standard format and stored within a single centralized database. As a result, visibility for the Chief Financial Officer and other senior managers has significantly improved.

“The most significant benefit for us from the BlackLine deployment has been around the areas of governance and visibility,” says Adrian Gratwicke, Ruralco CFO, who went on to elaborate that “this was more important than the time and workflow savings that we have achieved. Having certainty that reconciliations have been completed gives me real comfort.”

BlackLine is scalable and with the tools now functional, any new businesses acquired by Ruralco can quickly be brought online, ensuring overall financial visibility is maintained. “BlackLine’s experience and understanding of our business has been invaluable,” says Eustace. “They have helped us to overcome a significant challenge and ensure key financial controls are in place with a modern online real-time system.”

Realized significant time-savings in the reconciliation process. The team can now easily track what reconciliations have been prepared and approved across the company and preparation times have been slashed. “We can now view our key accounts and have certainty about what is flowing through to the P&L,” says Eustace. “Previously, the delays with completing reconciliations made this process slow and challenging.

Enhanced overall workflow and approval process. BlackLine has also helped with workflows and approvals. In addition, tasks can be assigned to individuals and their progress monitored. This means that, should a staff member be away or leave the company, tasks can be easily reassigned.

Enabled external auditor accessibility. Internal and external auditors can now also access the information they require easily and from any location.