How do world-class GBS organizations perform — and how do you compare?
What are the leading practices of top GBS organizations?
How are the best GBS performers reducing costs and accelerating service delivery across accounting and finance and other key functions?
Get “Global Business Services in the Digital Era” for a look at the ongoing shift to GBS and the benefits that organizations see in agility, customer centricity, and digital transformation. An annual study by The Hackett Group consultancy, the 2017 report outlines how top-performing GBS organizations are:
4x more likely to maintain or improve service performance targets
6x more likely to meet or exceed cost-reduction targets
6x more likely to exceed expectations for enterprise agility