Union Bank & Trust deployed BlackLine to streamline its account reconciliations, replacing inefficient, manual process

Union Bank & Trust, commonly known as Union, is a wholly owned subsidiary of Union Bankshares Corporation. Headquartered in Richmond, Virginia, USA, Union Bank & Trust has over 100 branches throughout Virginia and is backed by more than 100 years of banking experience. With a focus on the local communities in which it operates, the company provides a suite of services such as personal banking, business banking, lending services, mortgages, investments, and trust services.

Union Bank & Trust faced the challenge of centralizing all its reconcilements. Prior to deploying BlackLine, the bank’s reconcilements were tracked using Excel spreadsheets that were printed and put in binders before being transported to the different relevant departments in order to be checked for errors and approved. The binders were then stored off-site and took up significant storage space. The process was labor intensive and inefficient. The company wanted to remove the reconcilement information from Excel and centralize the process in one system.

Union Bank & Trust considered one other solution in addition to BlackLine. While performing its due diligence on which solution would best suit their needs, the company found BlackLine to be the superior choice for three reasons:

  • Better functionality. Based on its use case, the bank needed software with matching capabilities and found BlackLine’s functionality to be much more robust than the other solution.
  • Future enhancements. Union Bank & Trust saw how it could utilize additional products offered by BlackLine such as Task Management, Journals, and Variance Analysis.
  • Customer service. Although the bank had a preexisting relationship with the competing vendor, BlackLine differentiated itself with reference customers reporting excellent customer service.




United States




Increased departmental productivity, achieved an easier audit process, and reduced storage and material costs.

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