Implementing Controls and Standardization in Global Businesses across 14 Countries
Hubbell Incorporated is an international manufacturer of quality electrical and electronic products for a broad range of non-residential and residential construction, industrial, and utility applications. With 2015 revenues of $3.4 billion, Hubbell Incorporated operates manufacturing facilities in the United States, Canada, Switzerland, Puerto Rico, Mexico, China, Italy, the United Kingdom, Brazil, Australia and Ireland. Hubbell also participates in joint
ventures in Taiwan and Hong Kong, and maintains sales offices in Singapore, China, India, Mexico, South Korea, and countries in the Middle East.
Effectively and efficiently managing manufacturing facilities, joint ventures and sales offices in approximately 14 countries requires real-time access to all metrics, including reconciliation completion status and quality ratings. Yet Hubbell’s month-end close process and day-to-day balance sheet reconciliations weren’t standardized across the company’s business units, making real-time visibility and tracking nearly impossible.
“We didn’t have full visibility of the timely completion of account reconciliations and month-end tasks,” said Mark Koolis, power segment assistant controller at Hubbell. “If corporate finance wanted to see a reconciliation or the composition of an account balance, they would have to reach out to a local finance group. It was made even more difficult by the time differences associated with being a global finance organization.”
The lack of real-time information also made the compilation of data difficult as well as ensuring the entire company was in compliance with corporate policies and procedures. “Our executives were being forced to sign off on public filings without having real-time visibility into key areas of finance and accounting, such as reconciliations and tasks,” said Koolis. “We knew we had a gap, especially around ensuring access to, and visibility into, reconciliations and month-end close tasks. BlackLine helped us close the gap and start focusing on more value-add activities.”
Koolis and his team searched for a software solution that would enable them to standardize, automate, and simplify the close process while simultaneously increasing visibility. When the decision came down to two vendors, BlackLine and a competitor.
“While the competitor said they could tweak things for us, customize this and that because our users wanted to retain that ability, we knew that was exactly what we were trying to avoid. We wanted our people in the United States, China, and other countries to do reconciliations in the same way. We didn’t want them to be able to change the process to fit their preferences,” said Koolis. “BlackLine offered us both control and standardization, which was critical to ensuring a squeaky clean balance sheet.”
"La qualité du service client de BlackLine ainsi que son évolution constante et sa perpétuelle quête d’innovation ont motivé notre décision. La communauté de BlackLine est l’illustration parfaite de la manière dont l’entreprise parvient à répondre aux enjeux et besoins de ses clients. Avec BlackLine, nous savions que nous n’achetions pas seulement un produit pour aider notre organisation au niveau de la justification des comptes. Nous devenions partenaires d’une entreprise investie d’une mission capitale : améliorer notre processus de clôture financière du début à la fin".
Implemented strong controls and process standardization across multiple business units. Prior to BlackLine, Hubbell’s local offices performed reconciliations in vastly different ways. Today, with BlackLine, Koolis and his team know that the close is standardized across all business units, regardless of location, language, or currency. “BlackLine has strengthened our internal control environment. When we’re talking account reconciliations, the bread and butter of our balance sheet, it’s really about standardization and simplification. With BlackLine, we can do it the same way everywhere across the globe,” said Koolis. “We don’t just talk about SAP or HFM anymore. We talk about BlackLine, too. It’s become part of our culture.”
Increased visibility. With BlackLine, Koolis and his team can now instantly see where they are in the close process, without waiting hours for a report from a business unit in a different time zone or country. “We have real-time visibility now,” said Koolis.
Reduced risk. By implementing BlackLine in over 40 businesses, 5,000 GL accounts, and 200 users, Hubbell increased not only consistency of process but accuracy overall. “Previously, we were exporting from our local ledger and uploading into HFM. There was always the risk that numbers could be manipulated,” said Koolis. “With BlackLine, we’ve eliminated the majority of the reconciliation that happens at the local levels. We’ve automated much of the process and enhanced our reconciliation quality and supporting documentation. It’s made our audit team very happy.”
Ensured accountants performed tasks correctly and on time. Hubbell’s highly localized close processes meant that Koolis and his team had little visibility into accountant performance. “Before BlackLine, I didn’t know if everyone was doing what they were supposed to be doing. I wasn’t impressed with the reconciliations or with the support provided to clarify account balances. There was more work upfront because everyone was doing the same thing a different way, and most times didn’t have the supporting documentation readily available. With BlackLine, we’ve strengthened our internal control environment.”