Manager, Cloud Services — 12297

Woodland Hills , USA

  • Ensure 99.99%+ availability of the tools and shared services spanning across multiple global datacenters in private and public clouds.
  • Monitor and maintain health, performance, and security of all infrastructure components
  • Maintain and improve efficiency of the operations processes. Automate wherever possible.
  • Delegating responsibilities and supervising business operations.
  • Hiring, training, motivating and coaching employees as they provide attentive, efficient service to (internal/external) customers, assessing employee performance and providing helpful feedback and training opportunities.
  • Generating reports and presenting information to upper-level managers or other parties.
  • Ensuring staff members follow company policies and procedures.
  • Manage private and public cloud costs. Including billing, reporting and show back. 
  • Adhere to the change management and other established processes and procedures.
  • Lead a dedicated team of top engineers solving real-life problems in a high-performance, and high-traffic environment
  • Evaluate and analyze systems, performance, issues and metrics to provide recommendations for continuous improvements
  • Monitor and plan for capacity and growth
  • Maintain documentation and operational knowledge base
  • Respond to and troubleshoot incidents. Participate in root cause analyses.
  • On call for incidents and maintenances as needed
  • Contribute to management of departmental budget.
  • Support infrastructure assessments and audit activities.
  • Establish and maintain vendor relationships, negotiate services, manage service level agreements.
  • Support negotiations and administration of vendor contracts and service agreements.
  • Manage business continuity and disaster recovery. Conduct DR tests.
  • Other duties to ensure the overall health and success of the business.
  • 5+ years supporting a SaaS/Hosting type critical revenue-generating environment
  • Substantial technical knowledge of enterprise hardware and software and proven datacenter management experience
  • Working knowledge of Windows Server, UNIX/LINUX, Active Directory, ADFS, ASP.NET, MS SQL Server, networks, caching and load balancing technologies
  • Experience with Logging strategies and tools (Splunk, Graylog, etc.)
  • Experience working in a strict change-controlled, 24/7 environment
  • Skill managing and prioritizing troubleshooting of enterprise services with complex interactions between applications, operating systems, network protocols, and client configurations
  • Experience with compliance activities associated with SOX and PCI DSS
  • Strong understanding of business management, financial, and leadership principles
  • Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
  • Time and project management skills
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
  • Passionate commitment to providing exceptional service to customers and support to staff members
  • Ability to work with individuals at all levels across the organization
  • Experience managing large, complex projects across multiple teams and disciplines
  • Empathy for working with support teams to identify and remedy pain points
  • Someone energized by a fast-paced, iterative approach  
  • Ability to work nights and weekends as needed
  • Travel as needed to remote office locations for training, implementation, and/or planning
  • BS degree in Information Technology, Business or related field or equivalent experience
  • 8+ years industry experience
  • 3+ years of leadership experience in a technical leadership role
  • Understanding of ITIL concepts. Certificate in ITIL Foundations or greater is preferred
  • A minimum of three years of experience in a 24x7 operations organization
  • Working knowledge of cloud platforms (AWS, GCP and/or Azure)
  • Familiarity with container technologies (Kubernetes, Docker, Rancher, etc.)
  • Has led teams that are spread across geographic locations and time zones

Manager, Cloud Services — 12297 , Woodland Hills , USA