Service Desk Analyst - 13944

Remote, United Kingdom

London, United Kingdom

Bromsgrove, United Kingdom

, United Kingdom

Job Summary

The Service Desk Analyst is responsible for providing customer service oriented technical support to BlackLine employees. Support includes specification, installation, testing of computer systems and peripherals with established standards and guidelines.  Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems

Roles and Responsibility (list in order of importance)  

  • Diagnose and resolve technical desktop hardware, software, and operational issues
  • Diagnose and resolve technical in-house server hardware and software issues
  • Ability to competently communicate complex technical concepts to the lay person and all levels of management in person and by phone
  • Responds to requests for technical assistance and gives primary level support via phone, electronically, etc.
  • Stay current with system information, changes and updates
  • Support help desk software and develop improved processes to give end users a positive experience of desktop services.

Required Qualifications

Years of Experience in Related Field: N/A

Education: Bachelor’s in Technology, Mathematics or equivalent

Technical/Specialized Knowledge, Skills, and Abilities:

  • Knowledge of Active Directory
  • Knowledge of Windows, OSX and Windows Server operating systems
  • Positive attitude and ability to remain flexible
  • Process orientation to help the help desk grow into standardized processes
  • Oral and written communication skills to successfully support users in a positive and engaging manner
  • Ability to learn quickly, and adapt to new situations and new scenarios
  • Strong orientation toward customer service
  • The ability to analyze problems in various situation by leveraging available resources
  • The ability to remain positive and even thrive in scenarios that require significant adaptability
  • Must be able to plan and remain organized under significant workload and stress
  • Must be detail oriented to resolve issues to closure
  • Needs to be able to work in fast paced environment

Service Desk Analyst - 13944

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