Positions

＜SUMMARY＞

He/she will be responsible for successfully implementing BlackLine standard products. He/she will support the sales team and their development of positive and effective relationships with prospective clients and internal departments to ensure prospective client expectations are exceeded

＜RESPONSIBILITIES＞

• Successfully implement the BlackLine suite of standard products
• Coordinate and manage multiple concurrent implementation projects
• Function as primary client and partner contact for questions regarding software functionality and best practices throughout the implementation phase
• Provide continuous support and required assistance to team and other groups in the services department
• Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products

＜QUALIFICATIONS＞

• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Effectively manage and maintain client relationships
• Ability to manage multiple clients and projects/tasks simultaneously
• Strong organizational and multitasking skills
• Ability to communicate in assertive, respectful, and positive manner
• Strong communication skills including ability to work with all levels of the organization
• Ability to work both in a team environment and individually
• Assist in updating implementation documentation deliverables as needed
• Assist in creating processes and procedures which improve and streamline the implementation processes
• Ability to lead a group of consultants and manage team’s workload

＜PREFERRED＞

• Software background preferred
• Previous project management experience
• Previous management experience
• CPA preferred
• 2-3 years of consulting experience
• Previous customer facing experience

＜REQUIRED LICENSES/CERTIFICATIONS＞

• Bachelor’s degree in Business
• Minimum of four years of experience in the audit/accounting or technology industry
• Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
• Self-starter and leader with a take charge attitude
• Exceptional communication skills
• Strong organizational, problem solving, presentation, interpersonal and consultative skills

＜PHYSICAL REQUIREMENTS＞　Approximately 30% travel required