<SUMMARY>
He/she will be responsible for successfully implementing BlackLine standard products. He/she will support the sales team and their development of positive and effective relationships with prospective clients and internal departments to ensure prospective client expectations are exceeded
<RESPONSIBILITIES>
- Successfully implement the BlackLine suite of standard products
- Coordinate and manage multiple concurrent implementation projects
- Function as primary client and partner contact for questions regarding software functionality and best practices throughout the implementation phase
- Provide continuous support and required assistance to team and other groups in the services department
- Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products
<QUALIFICATIONS>
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
- Effectively manage and maintain client relationships
- Ability to manage multiple clients and projects/tasks simultaneously
- Strong organizational and multitasking skills
- Ability to communicate in assertive, respectful, and positive manner
- Strong communication skills including ability to work with all levels of the organization
- Ability to work both in a team environment and individually
- Assist in updating implementation documentation deliverables as needed
- Assist in creating processes and procedures which improve and streamline the implementation processes
- Ability to lead a group of consultants and manage team’s workload
<PREFERRED>
- Software background preferred
- Previous project management experience
- Previous management experience
- CPA preferred
- 2-3 years of consulting experience
- Previous customer facing experience
<REQUIRED LICENSES/CERTIFICATIONS>
- Bachelor’s degree in Business
- Minimum of four years of experience in the audit/accounting or technology industry
- Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
- Self-starter and leader with a take charge attitude
- Exceptional communication skills
- Strong organizational, problem solving, presentation, interpersonal and consultative skills
<PHYSICAL REQUIREMENTS> Approximately 30% travel required