Positions

Implementation Consultant - 13639

Bucharest, Romania

Job Summary

The Implementation Consultant is responsible for implementing the company's accounting software

products with new and/or existing clients. The Implementation Consultant is also responsible for

consulting with mid-market clients regarding best practices and client business needs in order to best

configure the software and provide exceptional customer service.

 

 

Duties and Responsibilities

  • Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
  • Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
  • Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
  • Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
  • Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
  • Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
  • Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
  • Assesses and troubleshoots application issues during the implementation cycle.
  • Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
  • Performs other tasks and responsibilities as assigned.

 

Required Qualifications

Years of Experience:

  • At least 4 years of experience in Consulting Services, Client Services and/or Professional Services environment.
  • Experience in managing implementation projects
  • Experience in a client-facing role
  • Experience in a high-revenue producing environment (eg billing of time and materials)
  • Experience communicating and presenting to a diverse set of people across groups and organizational levels

Education: Bachelor’s degree or equivalent work experience

Technical/Specialized Knowledge, Skills and Abilities:

Technical skills, hard skills:

  • Knowledge of accounting terminology and processes (e.g. month-end close process)
  • Knowledge of MS Office, MS Project, Salesforce, Accounting software
  • Demonstrated strong technical problem-solving skills and critical thinking skills
  • SAP
Language skills: English

 

Soft skills:
  • Excellent communication skills, strong organizational skills and attention to detail
  • Strong client relationship skills
  • Ability to lead, own and manage a project
  • Ability to prioritize with competing priorities
  • Ability to navigate ambiguous or difficult situations or personalities
  • Must be proactive and have a sense of urgency
  • Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external client stakeholder


 

Preferred Qualifications

  • 2+ years of experience in the audit/accounting industry preferred
  • Software/technology background preferred
  • Accounting degree / CPA preferred
  • Previous experience documenting Business Requirements for software development and technical specifications

Working Conditions

  • Work is primarily sedentary in nature; no special demands required.
  • Approximately 30% travel required

Implementation Consultant - 13639

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