Positions

Manager, Quote to Cash - 13566

Remote, United States

Job Summary

The Manager, Quote to Cash will have dual focus on overseeing daily operations and looking towards process optimization and improvement. The role will think strategically on a process level with an emphasis on continuous improvement.  Role will coach 1-2 direct reports.  

 

 

Roles and Responsibility (list in order of importance)  

  • Develop a team of Order Operations Specialists who review and provision all deals
  • Manage processing of all new customer instances within Salesforce via Jenkins to ensure completeness and accuracy
  • Ensure completeness and accuracy on all add-on business and service SOWs
  • Help perform internal control procedures to ensure SOX compliance
  • Partner with Deal Desk to provide input an recommendations on non-standard orders based on processing complexities
  • Improve and implement best practices across the organization in relations to order management and provisioning
  • Build cross-functional relationships with Legal, Support, CTOps, Accounting and ProdOps to support complex deal structures and minimize deal rejection
  • Work with Accounting to improve order management processing to minimize billing errors
  • Create and publish metrics to capture and control Order Operations team effectiveness
  • Prepare schedules and reports for management
  • Perform month-end reconciliation activities as assigned
  • Work with Enterprise Apps and ProdOps to automate provisioning and establish traceable and auditable evidence for provisioning and order fulfillment.

 

 

 

Required Qualifications

Years of Experience in Related Field: 5+ Years Supporting Sales Environments

Education: College Degree in Business Administration, Marketing, or related field preferred

Technical/Specialized Knowledge, Skills, and Abilities:

  • Ability to manage multiple priorities and tasks.
  • Proficient with SalesForce.com.
  • Proficient with Microsoft Office Suite (Access, Word, Excel, PowerPoint, and Project).
  • Working knowledge of best practices and internal controls

 

Other:

 

  • Ability to understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives.
  • Must have well developed capabilities at problem solving and crafting efficient processes.
  • Results and success oriented, conveying a sense of urgency and driving issues to closure.
  • Ability to Initiate and build relationships with people in an open, friendly, and accepting manner.
  • Client Oriented Focus – Work to anticipate internal and external client needs and has an overriding commitment to client satisfaction.
  • Must be innovative and resourceful and optimize use of available resources. Able to develop new approaches for situations in which standard approaches do not apply.
  • Must be adaptable and be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

 

 

 

Preferred Qualifications

  • Proficient with SalesForce.com CRM & CPQ
  • Understanding of Jenkins and GCP

 

Manager, Quote to Cash - 13566

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