Positions

Technical Application Support Analyst 1 - 13075

Woodland Hills, United States

Responsibilities:
  • Coordinate with customer to determine functional requirements and determine technical solutions.
  • Analyze data in support of proposed projects, business cases, and system requirements.
  • Coordinate with customers and/or technical staff to resolve issues with software applications.
  • Use accepted project management, application development and documentation standards and processes.
  • Test, implement, document and maintain software applications.
  • Work as a member of a team and provide support for applications.
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Identify what the customer is trying to accomplish.
  • Use available knowledge & resources to provide possible solutions.
  • Document client issue and process of resolution.
  • Handle incoming support inquiries.
Qualifications:
  • Ability to analyze a problem and direct appropriate course of action.
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented.
  • 2+ years prior experience in a customer support position, with a focus on accounting, journal creation, ICH, SAP, financial, or banking applications.
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.).
  • Some experience in webservices, JSON-WSP, API, writing SQL queries, and understanding stored procedures.
  • Experience with XML, bat files is a plus.
  • Good understanding of network architecture, firewall, web services, SSO.
  • Bachelor’s degree in related field.

Technical Application Support Analyst 1 - 13075

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