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Engagement Manager - 12907

London, United Kingdom

Job Summary

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers’ needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

Roles and Responsibility (list in order of importance)  

  • Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
  • Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
  • Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
  • Develop a delivery strategy for large scale partner implementation projects
  • Create customer project plans complete with budgetary information and resource needs
  • Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
  • Define project success criteria and communicate them to all stakeholders
  • Provide status updates cross-organization
  • Track and report project financials against estimate; resolve budget issues as they arise
  • Manage project scope, timeline and budget changes
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
  • Identify, manage and mitigate project risk
  • Act as the escalation point when issues arise with the customer or partner on engagements
  • Identify potential upsells to increase revenue and build brand awareness
  • Complete other projects duties as assigned

 

Required Qualifications

Years of Experience in Related Field: At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment

Education: Bachelor’s degree or equivalent work experience

Technical/Specialized Knowledge, Skills, and Abilities:

  • Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
  • Demonstrated successful completion of complex enterprise-level client implementation projects
  • Proven experience to balance multiple projects at any given time and stay on top of all details
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
  • Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
  • Experience with large scale ERP systems including SAP and Oracle
  • 4 years of experience with BlackLine Products preferred
  • Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Excellent communication skills, strong organizational skills and attention to detail
  • Effective problem-solving and conflict resolutions skills
  • Ability to deliver world-class service and high-impact results while navigating challenging situations
  • Ability to manage self and others under pressure and time-sensitive deadlines
  • Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

 

Preferred Qualifications

  • 2 years of experience in the audit/accounting industry
  • 2 years of experience with BlackLine Products
  • PMP certification
  • Proven results as an Engagement Manager or Project Manager
  • Proficient in MS Office and CRM/project management software
  • Customer-oriented approach
  • Sharp business acumen
  • Excellent verbal and written communication abilities

 

Working Conditions

Work is primarily sedentary in nature; no special demands required. Up to 30% travel may be required

Engagement Manager - 12907

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