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Senior Solution Manager - 12883

, United Kingdom

Job Summary

BlackLine’s Product Management group drives product design and strategy across BlackLine’s entire suite of solutions, manages the product backlog and roadmap, and leverages deep product, market, and competitive knowledge in support of other teams throughout BlackLine. A Solution Manager, Product in this group will lead solution positioning and strategy by working closely with our internal team of Product Managers, customers, partners, and customer/partner-facing teams to define and build solutions. This role is responsible for defining the customer/market unmet needs, leading market and customer research, conducting competitive analysis, and driving action throughout the organization. 

 

 

Duties

  • Serve as a subject matter expert for the organization on what use cases/solutions our products provide, their capabilities, and their potential impact in the market
  • Effectively communicate and advocate the solution strategy and vision, as well as goals and objectives for specific initiatives to all levels of the organization, including executive leadership
  • Craft effective go-to-market & product strategies; work closely with pre-and post-sales
  • Assess markets and competition to develop and position our products as solutions for disruption of legacy competitors with differentiated new products
  • Create and manage supporting collateral including strategic plans, business cases, marketing plans, and appropriate functional support plans
  • Plan and carry out effective, timely product launches, migrations, and/or sunsets
  • Manage the market performance of products and portfolios
  • Translate information from across the organization, partners, and customers into cohesive decisions
  • Provide leadership in customer events and workshops, such as user conference, best practice summits, partner advisory boards, and customer advisory boards
  • Partner with various teams such as Product Marketing, Product Management, Product Design, Implementations, Support, Customer Success, Accounting Innovation, Sales, Architecture, and Customer Experience to lead discovery and innovation processes that surface unmet customer needs
  • Define initiative success criteria and business metrics to measure results, including reporting results and making future recommendations based on those results
  • Perform other duties as needed

 

 

Required Qualifications

Technical/Specialized Knowledge, Skills, and Abilities:

COMPETENCIES

  • Advanced work management skills
  • Strong analytical and quantitative skills to leverage research/data to support sound decisions
  • Ability to work under pressure, meet deadlines and prioritize multiple projects simultaneously
  • Strong interpersonal skills with the ability to resolve tension, motivate a team, and mentor teammates
  • Strong leadership qualities and the ability to influence without authority
  • Segmenting markets, identifying target customers, and uncovering customer needs
  • Deep understanding of product management methodologies, best-practices, and processes preferred
  • Experience with Outcome Driven Innovation and JTBD is a plus

 

Required

  • Master’s degree in Accounting, Finance, Business Administration or related field
  • 5+ years of Product or Solution Management experience, or 10+ years of experience working as a Senior Manager in Accounting/Controller or customer-facing role in enterprise SaaS
  • Deep understanding of accounting & finance workflows, and a deep understanding of the software market for accounting and finance

 

Preferred

 

  • Knowledge of modern web application architecture and engineering patterns and practices
  • Experience with Agile/Scrum, Kanban, and Waterfall methodologies
  • Familiarity with market and organizational elements of both SaaS and Enterprise-scale Software

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