BlackLine launches Cash Application

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Implementation Manager - 12869

Toronto, Canada

  • Effectively leads a team of consultants to meet team and department goals, including billable utilization, project success, and adhere to internal processes
  • Manage and lead a team of consultants to successfully implement the BlackLine suite of products
  • Understand BlackLine solutions, and how they integrate with customer systems and processes
  • Ability to attract and retain top talent within the team
  • Coordinate and manage multiple concurrent implementation projects
  • Function as client and partner contact for project management and escalations, and advise on best practices throughout the implementation phase
  • Provide support and required assistance to team and other groups in the services department
  • Ability to provide recommendations and best practices to customers to drive successful project completion
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Effectively manage and maintain client relationships
  • Ability to work both in a team environment and individually
  • Assist in updating implementation documentation deliverables as needed
  • Assist in creating processes and procedures which improve and streamline the implementation processes
  • Ability to lead a group of consultants and manage team’s workload
  • Strong communication skills including ability to work with all levels of the organization
  • Bachelor’s degree in Business
  • Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
  • Proven ability to show initiative
  • Strong organizational, problem solving, presentation, interpersonal, time management and consultative skills
  • Software background preferred
  • Previous project management experience
  • Previous management or supervisory experience
  • CPA preferred
  • 2-3 years of consulting experience (either software, technology, or audit/accounting)
  • Previous customer facing experience

Implementation Manager - 12869

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