BlackLine launches Cash Application

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Positions

Application Support Analyst 2-SolEx - 12730

Woodland Hills, United States

Responsibilities:
  • Coordinate with customer to determine functional requirements and determine technical solutions.
  • Analyze data in support of proposed projects, business cases, and system requirements.
  • Coordinate with customers and/or technical staff to resolve issues with software applications.
  • Use accepted project management, application development and documentation standards and processes.
  • Test, implement, document and maintain software applications.
  • Work as a member of a team and provide support for applications.
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Identify what the customer is trying to accomplish.
  • Use available knowledge & resources to provide possible solutions.
  • Document client issue in appropriate ticketing systems and document the process of resolution.
  • Handle incoming support inquiries evaluate pros and cons, risks and benefits of different solution options.
  • Coordinate with customer, asking the right questions to accurately determine the nature of the inquiry and analyze solutions.
  • Communicates effectively to gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Act in accordance with best practices in Information Security and business process integrity.
  • Proficient in all Application Support Analyst 1 duties: basic understanding on all functions of the application.
  • Demonstrate proficiencies in at least three BlackLine products: Matching, Journals, or Tech.

Qualifications:
  • Knowledge of SQL database preferred
  • 2 + years’ experience with Web applications
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to resolve issues with patience and understanding 
  • 5+ years prior experience in a technical support position
  • Strong technical skills
  • College degree preferred but not required
  • Any experience with business systems such as SAP, Oracle, PeopleSoft, Hyperion, etc. would be a plus

Application Support Analyst 2-SolEx - 12730 ,

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