BlackLine Systems Raises the Customer Service Bar with Debut of ‘White Glove Service’

1ST OF ITS KIND CLIENT SERVICE PROGRAM DESIGNED TO HELP MAXIMIZE VALUE OF BLACKLINE’S FINANCIAL CLOSE SOFTWARE

Calabasas, Calif. – Aug. 11, 2010 Financial software provider BlackLine Systems has raised the bar by providing its clients with ‘White Glove Service’ to help them get the most out of the BlackLine Financial Close Software Suite.

BlackLine’s ‘White Glove Experts’ proactively reach out to current BlackLine clients to provide a deep level of accounting and application expertise – at no charge – to help them optimize their use of BlackLine. Typical scenarios might include configuring new templates for complex reconciliations, demonstration and usage of other modules, and configuration of the system to better meet the client’s needs.

“From both a BlackLine and accounting perspective, our BlackLine White Glove Expert knew her stuff,” Michael Prochnow, general accounting manager, Foremost Farms USA, said. “We were excited to learn that we are just scratching the surface of the capabilities within BlackLine!”

“BlackLine’s broad suite of modules provides extensive capabilities across many areas of the finance and accounting departments. A client’s initial implementation may be focused on an immediate need, but over time, other areas of the software can provide great value,” BlackLine’s CEO Therese Tucker said. “BlackLine’s goal is to have 100 percent happy clients and the White Glove Service furthers that objective.”

About BlackLine

BlackLine is a provider of cloud-based solutions that transform Finance and Accounting (F&A) by automating, centralising and streamlining financial close operations, intercompany accounting processes and other key F&A processes for large and midsize enterprises.  Designed to complement ERP and other financial systems, BlackLine’s cloud platform increases operational efficiency, real-time visibility, control and compliance to ensure end-to-end financial close management and accounting automation.

BlackLine’s mission is to continuously improve the quality, accuracy and efficiency of Finance and Accounting by centralising key functions within a single, unified cloud platform. Enabling customers to move beyond outdated processes and point solutions to a Continuous Accounting model, in which real-time automation, controls and period-end tasks are embedded within day-to-day activities. BlackLine helps companies modernise accounting operations with intelligent automation, ensuring more accurate and insightful financial statements and a more efficient financial close.  To date more than 2,800 companies with users in over 130 countries around the world trust BlackLine to help ensure balance sheet integrity and confidence in their financial statements.

BlackLine is recognized by Gartner as a Leader in its 2019 Magic Quadrant for Cloud Financial Close Solutions.

Based in Los Angeles, BlackLine also has regional headquarters in London, Singapore and Sydney servicing its 14 global locations.For more information, please visit https://www.blackline.com/.

MEDIA CONTACT:

Ashley Dyer
Sr. Public Relations Manager
P. 818.936.7166
E: ashley.dyer@blackline.com

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