WhiteGlove

When implementing BlackLine, companies typically have a fairly narrow project focus—they want success with one or two modules for most of their business units. While this results in smooth, successful projects, the demands on the accounting and finance teams often preclude adopting the full range of functionality offered in the application. Further, as the BlackLine application evolves and more capabilities are added, a client may not be aware of new functions that could add significant value.

For this reason, BlackLine now provides WhiteGlove – a complimentary service for our ongoing clients. BlackLine’s ‘WhiteGlove Experts’ deliver a deep level of accounting and application expertise to help clients evaluate how they are using the application, where they are underutilizing the application, and potential configuration changes possible to facilitate better usage. Typical scenarios might include configuring new templates for complex reconciliations, demonstration and extensibility of other modules, and discussion of the applicability of new enhancements.

BlackLine’s WhiteGlove Experts contact each BlackLine client at least once a year, spending up to a half day of consulting time working hand in hand with them. The sole goal of BlackLine’s WhiteGlove service is to maximize the value our clients receive from BlackLine, long after the implementation is over, and to insure that our clients continue to be our biggest fans!