Services Overview
|
Service is a critical factor in the successful outcome of any software project. Our service starts before you become a client and continues long after the invoices are paid. BlackLine has repeatedly received accolades from its client base for its superlative service, across all phases of a project. |
|
WhiteGlove
When implementing BlackLine, companies typically have a fairly narrow project focus—they want success with one or two modules for most of their business units. While this results in smooth, successful projects, the demands on the accounting and finance teams often preclude adopting the full range of functionality offered in the application. Further, as the BlackLine [...]
|
| + more |
|
Advisory Services
With every prospective client, we closely evaluate a company’s specific needs, methods, and goals. Our product experts work with companies to determine the best way to employ BlackLine’s technology and to uncover areas where practical changes may be necessary. Our product experts have extensive experience working with clients and a wide variety of methods and [...]
|
| + more |
|
Implementation
Implementation includes a wide range of services. The goal of BlackLine’s Implementation Services group is to provide our clients with a solution tailored to the client’s environment and needs. Our “Train-the-Trainer” program is designed for your company’s project team, including the business and IT professionals responsible for deploying our solutions. This approach ensures our clients [...]
|
| + more |
|
Training
BlackLine wants every client to maximize the value of their investment. With an extensive portfolio of e-learning and online courses, there’s something for everyone. BlackLine has created role-based courses to fit the varying needs of your staff. Customized training services are available to tailor the curriculum for your organization. Role-Based Training BlackLine has created role-based [...]
|
| + more |
|
Support
BlackLine Systems offer supports for its applications 365 (days per year) – 24 (hours per day) – 7 (days per week.) Support is typically conducted via email, telephone, and web meetings. Additionally, our online support portal provides a valuable client resource for searching our knowledge base, and submitting and tracking any support issues that our [...]
|
| + more |
|
Partners
The BlackLine application fills the gap between existing ERP, EPM, and GRC systems. However, for some larger implementations, clients have needed a more comprehensive overhaul of their practices. BlackLine has built a number of partnerships with this need in mind. Companies such as Deloitte, E&Y, Jefferson Wells, KPMG, Protiviti, Resources Global, and UHY have designed [...]
|
| + more |